1. Provider
Services are provided by Pascual Embid García (trade name Caiman Interactive), NIF 78002558J, address 17730 Llers (Girona), España, email studio@caimaninteractive.com, phone +34 608 091 464, web https://caimaninteractive.com.
2. Scope
These terms cover digital services offered via the Site (audits, packs, development, maintenance, automation, etc.), without prejudice to a specific quote or contract, which prevails on project-specific points.
3. Prices and taxes
Published prices are indicative unless marked as fixed. They are in euros and, unless stated otherwise, exclude VAT and third-party costs (domain, hosting, licences, APIs, ads, store fees, etc.).
The final price is confirmed in a quote or checkout before payment or formal acceptance.
4. Contracting process
Contracts may be formed by: (a) quote request and later acceptance; (b) online payment for a specific pack/service when available; or (c) contract signature in the client area.
Accepting a quote, paying or e-signing constitutes the contracting commitment on the agreed terms.
5. Payments
Online payments are processed via Stripe or another indicated means. Caiman Interactive does not store full card details.
Custom projects often use payment milestones as set out in the contract.
6. Delivery
Timelines are estimates and depend on client information, content and approvals. Client-caused delays may shift the schedule without provider liability.
7. Withdrawal right (consumers)
If you contract as a consumer at a distance, you may have a 14-day withdrawal right under Spanish consumer law (RDL 1/2007), subject to legal exceptions.
Withdrawal may not apply or may be lost once the service has been fully performed or has begun with your express consent and acknowledgement of loss of the right (art. 103 TRLGDCU), or for certain digital content supplied under legal conditions.
To withdraw when applicable, email studio@caimaninteractive.com identifying the order/service. B2B contracts are generally outside consumer withdrawal rights unless otherwise agreed.
8. Client obligations
The client must timely provide information, access, content and decisions. The client warrants rights over materials supplied and lawful use thereof.
9. Deliverables IP
Unless otherwise agreed in writing, after full payment the client obtains the agreed use rights in the deliverables for the project purpose. Caiman Interactive may showcase the work in its portfolio unless an NDA says otherwise.
10. Liability
To the extent permitted by law, provider liability for service-related damages is limited to amounts actually paid for the specific service in the preceding three months, excluding lost profits or unguaranteed marketing/sales outcomes.
Approval by app stores, ad platforms or external bodies is not guaranteed.
11. Data protection
Personal data is governed by the Privacy policy. Where Caiman Interactive processes data on the client’s behalf, a GDPR processor annex will be signed.
12. Law and venue
These terms are governed by Spanish law. Parties generally submit to the courts of Girona, without prejudice to mandatory consumer venues.
13. Contact
Contracting questions: studio@caimaninteractive.com · +34 608 091 464.